About Journey Strengths Foundation Education Connect
Operations Leadership · Technology · Business

Building systems,
leading people,
moving work forward.

I'm Muskan Shrestha — a Chief Operating Officer with a foundation in technology, business management, customer operations and education.

Operations Leadership Technology Customer Experience
Muskan Shrestha
CurrentlyChief Operating Officer
Guiding principleLearn · Lead · Improve
01 · About

A career built
across disciplines.

My experience has grown by stepping into different sides of an organization — teaching, technology, orders, sales, administration and operations leadership.

Muskan Shrestha portrait
Muskan Shrestha Operations leadership · Kathmandu, Nepal
“The work is not only about getting things done. It is about creating clarity, building reliable systems and helping people do their best work.”

Teaching shaped my communication. Technology taught me to think in systems. Customer and order operations taught me execution. Management taught me coordination. Today, these experiences come together in operations leadership.

Strategic Thinking Problem Solving Decision Making Team Leadership Communication Customer Focus Process Improvement Adaptability
“Success is not a destination. It is the discipline of becoming better than you were yesterday.”
A principle I try to carry into work and life.
02 · Professional Journey

From code to
operations leadership.

A progression within Nepa Rudraksha, alongside a foundation in teaching, science and technology.

Chief Operating Officer

Nepa Rudraksha
Apr 2026 — Present

Operations leadership, organizational coordination, communication and execution.

Interim Chief Operations Officer

Nepa Rudraksha
Feb 2026 — May 2026

Supported operational coordination and control during a leadership transition.

Administrative & Sales Manager

Nepa Rudraksha
Jul 2024 — Feb 2026

Office administration, team coordination, sales support and cross-functional execution.

Order Management Staff

Nepa Rudraksha
Nov 2023 — Jul 2024

Order processing and fulfillment, customer relationship management and service.

Junior PHP Developer

Nepa Rudraksha
Jun 2023 — Nov 2023

Assisted in the ongoing development of the company's Inventory Management System.

Lower Secondary School Teacher

Corona School
Jul 2021 — Apr 2023

Teaching, lesson planning and communication with students.

Primary School Teacher

Holy Vision Secondary School
May 2020 — Apr 2021

Communication and early childhood education.

03 · Strengths

People, processes
& technology.

Capabilities reflected across my professional experience and the work I continue to develop.

01

Operations & Execution

Planning, coordination, process control, prioritization and consistent follow-through.

02

Leadership & Coordination

Aligning people, communicating expectations and creating operational clarity.

03

Technology & Systems

PHP, MySQL, inventory systems, digital workflows and technology-enabled business processes.

04

Customer Experience

Order management, customer relationship management, service and attention to detail.

05

Adaptability

Comfortable moving between technical, administrative, customer-facing and leadership responsibilities.

06

Communication

Teaching and operational experience built a strong focus on clear, practical and human communication.

04 · Technical Foundation

Where systems
thinking began.

Before moving fully into operations leadership, I built practical systems that taught me how technology, processes and execution connect in real work environments.

Featured · 01

Shop Management System

A practical system designed to record daily transactions, generate receipts and maintain stock records — focused on improving day-to-day operational accuracy for a small business.

JavaTransactionsBillingInventory
Build
Better
02

Personal Portfolio Web App

A full-stack portfolio application that combined structured frontend design with a Django backend — an early exercise in building complete, usable systems.

HTML · CSS · JavaScript · Django
03

Weather Detector Web App

A focused web application built to explore how clean interfaces and backend logic work together in a simple, functional product.

HTML · CSS · Python · Django
04

Simple Chat App

A communication-focused application developed to understand real-time interaction patterns and practical backend structure.

Python · Django
05 · Education & Learning

Always learning.
Always evolving.

A foundation in science and information management, strengthened through programming, data analysis and AI learning.

Bachelor of Information Management (BIM)

Shanker Dev Campus
Nov 2018 — Jul 2024 · 3.59 CGPA

Business, Management, Marketing and IT Services.

School Education

Zenith English Secondary School
Schooling

Completed schooling at Zenith English Secondary School.

Science — Physics & Computer Science

Nepal Kasthamandap Secondary School
Aug 2016 — Sep 2018 · 3.34 CGPA

Intermediate science education with Physics and Computer Science.

AI Fluency Framework & Foundations

Anthropic
Issued Apr 2026

AI fluency and practical approaches to working with AI.

Data Analysis Using Python

University of Pennsylvania
Issued Jun 2023

Data analysis foundations using Python.

Introduction to Python Programming

University of Pennsylvania
Issued Apr 2023

Programming fundamentals using Python.

A Personal Philosophy
“Keep learning. Keep improving. Keep showing up. The person you become is built by what you choose to do consistently.”
06 · Connect

Keep learning.
Keep building.
Keep moving forward.

For professional conversations, collaborations, ideas or simply connecting — I'd be happy to hear from you.